Skip to navigation Skip to main content

Insights • service delivery

BLOG

Working at the Health and Social Care Interface

Working at the Health and Social Care Interface

Finding sustainable solutions means crossing the boundaries between organisations, people and…

BLOG

‘If all you have is a hammer, everything looks like a nail’

‘If all you have is a hammer, everything looks like a…

Too often people are prescribed home care services to meet every possible need. Support needs…

BLOG

Central government finally recognises that service design goes beyond digital…or does it?

Central government finally recognises that service design…

While the word 'digital' has been dropped to reflect a new perspective, changes to the new…

BLOG

5 reflections on NLGN’s (excellent) Annual Conference

5 reflections on NLGN’s (excellent) Annual Conference

Yesterday I attended the New Local Government Network (NLGN) Annual Conference at the Guildhall…

BLOG

How to turbocharge the commissioning cycle

How to turbocharge the commissioning cycle

To date councils have mainly focused on managing demand at the front door through…

BLOG

Social care workforce in the headlines = GOOD, politicians hiding behind Brexit = BAD

Social care workforce in the headlines = GOOD, politicians…

What social care really needs from politicians is not a Brexit response, but that they tear…

BLOG

Connect Well Hull – innovation in adult social care

Connect Well Hull – innovation in adult social care

I was delighted to see the launch of Connect Well Hull last week, a key part of Hull City Council’s…

BLOG

CIPFA conference reflections: Ebony Hughes

CIPFA conference reflections: Ebony Hughes

This blog is one of two reflecting on the CIPFA conference. My overarching reflections were that: 1.  The financial precipice…

BLOG

Rethinking customer relations

Rethinking customer relations

Increasing ‘customer focus’ has made a huge difference in how public sector services are delivered. It has helped us move…

BLOG

Beyond tokenistic co-production in children’s services

Beyond tokenistic co-production in children’s services

With a background of working in service transformation for children and young people, I have seen the words “co-production” or “engagement” frequently used….

IMPOWER INSIGHT newsletter

Sign up for the latest thinking on delivering sustainable change and better public services

No spam; unsubscribe easily at any time. Learn more in our Privacy Policy.

Close
Close