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Insights • public services

Performance anxiety

I’m really looking forward to attending the LGA conference this week in Bournemouth, I’m particularly looking forward to debates on sector performance. I share my three key learnings about productivity in the public sector.

July 1, 2019

Central government finally recognises that service design goes beyond digital…or does it?

While the word 'digital' has been dropped to reflect a new perspective, changes to the new Service Design Standard haven't gone far enough.

May 10, 2019

ADASS Spring Seminar: 300+ attendees, 6 clear themes

This week’s sixth annual ADASS Spring Seminar is definitely a highlight of the year so far. I reflect on the six themes that ran through the conference.

May 3, 2019

IMPOWER @ ADASS Spring Seminar: what we exposed

Our research into what is driving poorer outcomes at the health and care interface has been featured as the cover story in today's MJ.

May 2, 2019

Introducing our Valuing Independence and Valuing Children Campaigns

IMPOWER exists to increase the quality of people’s lives by making meaningful and measurable improvements to local public services. Drawing on 20 years of insight and impact, we have introduced two new campaigns with ambitious goals to help us align our purpose with our work in adult social care and children’s services.

April 23, 2019

5 reflections on NLGN’s (excellent) Annual Conference

Yesterday I attended the New Local Government Network (NLGN) Annual Conference at the Guildhall in the City of London. The venue may have been old, but the emphasis was decisively on the new.

February 27, 2019

Why local government needs to increase its understanding of domestic abuse

Domestic abuse has major implications for council services, but currently the sector isn't able to understand the scale of the problem

January 21, 2019

Reflections on NCASC: ‘Cras es Noster!’

How discussions on the future of children’s services are changing

November 21, 2018

Why the public sector would benefit from asking for help

Many community members harbour a willingness to get more involved in the lives of those around them - it just needs to be encouraged

October 19, 2018

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