Central government finally recognises that service design goes beyond digital…or does it?
This week the government released their new Service Standard, a framework to help devise and iterate all public-facing transactional services….
May 10, 2019
This week the government released their new Service Standard, a framework to help devise and iterate all public-facing transactional services….
This week’s sixth annual ADASS Spring Seminar is definitely a highlight of the year so far. I reflect on the six themes that ran through the conference.
Our research into what is driving poorer outcomes at the health and care interface has been featured as the cover story in today's MJ.
IMPOWER exists to increase the quality of people’s lives by making meaningful and measurable improvements to local public services. Drawing on 20 years of insight and impact, we have introduced two new campaigns with ambitious goals to help us align our purpose with our work in adult social care and children’s services.
Yesterday I attended the New Local Government Network (NLGN) Annual Conference at the Guildhall in the City of London. The venue may have been old, but the emphasis was decisively on the new.
Domestic abuse has major implications for council services, but currently the sector isn't able to understand the scale of the problem
How discussions on the future of children’s services are changing
Many community members harbour a willingness to get more involved in the lives of those around them - it just needs to be encouraged
I was delighted to be part of a fascinating fringe session at the Conservative party conference last night, which asked…
