It was going to happen sooner or later, and in reality, given the scale of the challenge that local government has faced, it’s a surprise that it’s not been sooner. The emergency measures put in place in Northamptonshire and alarm bells being sounded elsewhere…

We believe that better outcomes in public services should cost local authorities less. To help turn that ambition into reality we have developed the iMPOWER iNDEX, which helps local authorities understand their performance in a new way.  Traditional tools don’t work very well when…

I was waiting in my local housing office this morning and the man in front of me in the queue was irate about a housing benefit/rent issue. In particular, he was annoyed that he has had to ask his manager to come in to…

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