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People/HR Assistant


You will be responsible for delivering high quality, administrative duties as part of a busy HR function in a rapidly growing business. Working to the People Manager, you will contribute to the growth of IMPOWER through a range of activities including recruitment, training, payroll, employee data management and onboarding.

As a confident communicator with keen attention to detail, you will prepare and share accurate information so that the business can make well informed decisions about its current and future workforce. You will have good organisational skills, able to manage overlapping duties across a broad set of activities, including organising recruitment interviews. You will demonstrate discretion and integrity in protecting sensitive employee data.

Competent in Microsoft Office, you will be able to prepare PowerPoint presentations, be confident with email and be able to conduct basic data analysis in Excel. With a strong work ethic, you will have the drive to deliver high quality work and a desire to learn as you go. You will have a ‘customer service’ mindset, bringing with you an assertive personality that is able to balance the needs of the business with the needs of its most important asset – our people.

You will be flexible within your role, being supportive and understanding of changing priorities, and helping the wider operations team during busy periods.

About you

  • an aspiring HR professional – with a passion for people, looking to progress your career in the world of HR
  • a skilled multi-tasker – who thrives in a role where no two days are the same while understanding the importance of delivering quality work for all tasks
  • a team player – with a desire to help others within their role and the wider company
  • a diligent organiser – able to bring people together, coordinate logistics and share information accurately so that an activity goes as planned
  • a strong communicator – someone who knows how to talk to a variety of audiences in person, on the phone and by email
  • a confident IT user – experienced with Microsoft Office, Microsoft Teams and survey software
  • a graduate or equivalent work experience – a self-starter who understands the impact of their work on the business, with a logical mind, good judgement and common sense
  • an understanding of professional service firms – although not a prerequisite for the role, it would be desirable if you understood how to work within a consultancy environment.


– setting up and managing online advertisements for vacancies
– monitoring and responding to applications
– coordinating interviews with candidates and staff
– preparing meeting rooms, documents and equipment for interviews, and greeting candidates
– issuing and chasing reference requests
– drafting offers and managing HR documentation

– updating and setting up new starters on HR and IT systems with external providers
– coordinating induction plans
– preparing and collating all new starter documentation
– coordinating 3-month and 6-month probationary reviews, chasing necessary documentation

– drafting and amending service contracts and NDAs with companies providing Associate services
– coordinating and managing Associate access to IT

– research and logistical support for external training
– logistical support for internal monthly training sessions including venue and facilities set-up
– distribution and analysis of feedback questionnaires

– preparing monthly documentation for payroll and pension providers
– set up payments for childcare vouchers and gym subsidy reimbursements
– data entry into payroll systems

– be the first point of contact for all HR related queries
– supporting the rollout and analysis of internal pulse surveys, skills questionnaires and 360° feedback reports
– monitoring and reporting on key HR metrics/activities
– cover for the office coordinator where necessary


  • Fair pay and benefits: Our pay and reward offers are designed in recognition of the hard and valuable work our staff do. We regularly benchmark our salary and benefit offers against the market and internal gender parity. We offer all our staff a pension with 4% company contribution, access to private medical and dental insurance, free disability cover, free life insurance, high street retailer discounts, and a bonus scheme based on personal and company performance.
  • Professional and personal development: We are committed to your personal and professional development, with regular training sessions and development opportunities across the business. We offer all staff a £500 individual training budget for learning that is tailored to your needs.
  • Wellbeing culture: We recognise that our staff have different lifestyle commitments, and therefore offer opportunities for flexible working and family friendly policies. We offer up to £40 towards monthly gym memberships to support the health benefits that come with physical activity. In tougher times, you will have free access to trained counsellors and therapists through BUPA’s Employee Assistance Programme.
  • Values, impact and ambition driven: You will have the chance to work for an organisation that is authentically values-driven. Our staff consistently strive to make a positive impact through the work they do. As innovators in our sector, we are on a mission to bring better outcomes for the public service users in our communities, through intellectually challenging work and thought-provoking insights.
  • A commitment to Inclusion: Our commitment to facilitating a safe, inclusive working environment doesn’t just stop at an equal opportunities policy. Our bi-monthly Inclusion forums give staff a safe space to share ideas, concerns and thoughts about how we can continue to create an Inclusive culture and workforce – focusing on the main principles of psychological safety and celebrating diversity within our people.

Apply now

To apply, please email with your CV and cover letter outlining your relevant skills and experience, and why you want to help the public sector for the better.

We endeavour to consider all applications in good time and to speak with all candidates personally, although due to the sheer volume of responses this may not always be possible.

Please note that if we have not contacted you within 21 days it is fair to assume your application will not be pursued further in this instance.