Skip to navigation Skip to main content
IMPOWER

MJ Awards 2012 – Customer Behaviour Change

We are pleased to be sponsoring a category for the MJ Awards for the second year in a row.

This year our behaviour change expert, and Director at IMPOWER, Jon Ainger will be championing a new category focusing on demand management and behaviour change. The category looks at how every pound of public money spent is intended to improve people’s lives. But too often the behaviour of public servants and citizens prevents us achieving this goal.

The award will recognises those Local Authorities (and their partners) that have developed positive relationships with citizens, through changing both their own behaviour and that of their customers, and saved money and improved outcomes as a result.

The judges will be looking for evidence of:

  • Innovative approaches to understanding and changing citizen and staff behaviour
  • Positive evidence of increased satisfaction for customers
  • Reduced cost to the public purse
  • Sustainability and replicability of approach

The judges for the category will be Jon Ainger, IMPOWER, Michael Coughlin, Reading Borough Council and Daniel Ratchford, London Borough of Sutton.

Deadline for entry to the awards is 3rd February.

20th January 2012

Other relevant insight

High Needs 2020: which councils are best?

Our list of the best performing councils for High Needs, as published by The MJ

September 3, 2020

Guest blogpost – Joanne Hewson, North East Lincolnshire council

The council’s Deputy Chief Executive reflects on working with IMPOWER.

September 2, 2020

Moving from the sprint to the heptathlon

Local authority areas need to become expert at the seven-event heptathlon they now face

September 2, 2020

IMPOWER INSIGHT newsletter

Sign up for the latest thinking on delivering sustainable change and better public services

No spam; unsubscribe easily at any time. Learn more in our Privacy Policy.

Close
Close