This week the government released their new Service Standard, a framework to help devise and iterate all public-facing transactional services….
IMPOWER are delighted to have won the 2013 MCA award for ‘Customer Engagement’ for a pioneering approach to recruiting foster carers with Staffordshire, Buckingham and Hertfordshire councils.
Judge Peter Smith said of the project, “We felt it was both a very strong example of clever, technical consulting work, very strong customer engagement, and also an excellent case showing where consulting work could bring very important benefits…”
Follow the link to read the all the comments from the judge.
‘Why foster carers care: Using advanced behavioural insight to help vulnerable children’ case study can be downloaded here.
Congratulations to our clients who helped make the projects a success and to the IMPOWER team who were involved.
If you would like to know anymore about the project please contact Alastair Thompson on 02070178030 or firstname.lastname@example.org.
Lynn Costello and Sally Beaumont, Hertfordshire County Council talk about the 2013 award winning MCA project – Fostering recruitment and retention.