Consolidating the future of the NHS
Consolidating the future of the NHS
The NHS England planning guidance was published at the end of March, and the key word in the document is…
There is sometimes an assumption that demand management is a simply a way of diverting people away from local authority funded services in order to save money.
However, while it is a key lever for improving financial sustainability, creating better outcomes for residents is fundamental to the way we approach demand management at IMPOWER. The savings we are most interested in are those that result from improving outcomes.
Our experience from working with local authorities across the country is that the widest benefits of demand management come when there is a whole-system approach to identifying how the best suited support can be accessed. In relation to Adult Social Care, this includes ensuring that all front doors are aware of how to respond to varying levels of support to prevent and delay the escalation of need. This requires relationships to be built in order to fully understand and utilise the wider system offer from the voluntary and community sector, charities, health partners and other local authority services.
Where demand has been managed effectively, we have seen positive system-wide impact and a shift in the behaviour of staff towards utilising people’s strengths and the assets available in the community.
Below I have listed some of the key benefits of managing avoidable demand.
For individuals looking to access support
For staff
Local authorities
With social distancing restrictions limiting access to services, the positive impact of identifying and effectively responding to avoidable demand is clearer than ever. There are plenty of examples of demand successfully being managed remotely:
Nonetheless, it is important to recognise that effective management of avoidable demand cannot just be ‘switched on’. Implementing and embedding strength-based approaches across teams, services and partner organisations requires setting an inclusive ambition across the system – one which explicitly identifies better outcomes for people as the key driver for change.