Using demand management and behavioural science can delay, reduce or eliminate unnecessary demand, and deliver better outcomes that cost less.
- DTOC delays: improved by 8.9% between November and December 2018. DTOC delays are now at their lowest level since the government set a target of 9.4 delay days per 100,000 population – and only just above it, at 9.6 days. (I’ll explain why we need to worry about this seemingly good news if you keep reading…)
- Emergency admissions: December was the second highest month ever at 536,354 – a 5% increase on December 2017
- A&E 4-hour wait: 87.7% of patients were seen on time between October 2018 and December 2018 – the third worst quarterly performance since it started being measured in 2004.
What the latest statistics from NHS England show is that practitioners seem to be getting much more efficient at getting people out of hospital beds. That hypothesis is substantiated when we look at the ratio of DTOC days to emergency admissions:
Despite that newfound efficiency, the deteriorating A&E performance and spiralling emergency admissions reveal that hospitals still can’t cope with demand at the front door. They are spiralling into what is almost affectionately called ‘winter pressures’, with hospitals on black alert, daily system calls focused on discharges and tensions running high.
Hitting the DTOC target (assuming that the target represents excellence in delays) is also a worry in that it would not help with those issues. Hitting the target would simply free up 87 beds across England….which would enable hospitals to accommodate an additional 6,371 emergency admissions each year (assuming an average length of stay of 5 days).
While there is always more that could be done, the problem of DTOC has basically been addressed. But the problem of demand most certainly has not; the front doors of our hospitals are quite simply overwhelmed. This is the wicked issue that needs to be addressed, and solving it would be a win-win-win: better outcomes for patients, reduced costs for the NHS and reduced costs for local authority departments of social care.
It is often said that ‘acuity has risen’. That might well be the case, but the same cohorts of people keep coming into hospital – and numerous studies (such as last year’s NAO report) have told us that at least 1 in 4 admissions could have been avoided.
The real solution to the annual winter crisis is not to keep obsessing about DTOC, and instead to reframe the problem away from ‘we can’t get people out of hospital beds’ and towards ‘people are not able to live independently in their own homes and are admitted to hospital too frequently’. But is anyone listening?
To see the ratio of DTOC days to emergency admissions for your local hospital, and other data, download the IMPOWER INDEX.