Today we are releasing a summary of our research findings into what drives poorer outcomes for patients and service users.
I am absolutely delighted that Jon Ainger, Director at IMPOWER, was named ‘Thought Leader Consultant of the Year’ at last night’s Management Consultancies Association Awards. In addition, our work on the Valuing Care programme (with Hertfordshire, Oxfordshire, Norfolk, North East Lincolnshire and Central Bedfordshire) was Highly Commended in the ‘Best Use of Thought Leadership’ category. Our work with Ealing Council on the ‘Better Lives’ adult social care programme also won Highly Commended for ‘Change and Transformation in the Public Sector’.
I am very proud of Jon’s achievement, which recognises the 18 years that Jon has worked with IMPOWER to develop insights, apply behavioural science, create innovative practices to deliver better outcomes for our clients, and grow our EDGEWORK approach.
One example is Jon’s pioneering work on the IMPOWER INDEX. In the absence of any other productively measurement tool, the INDEX provides councils with a clear view of the outcomes they are achieving with the money they are investing in public services. Rather than looking at efficiencies and unit cost, the INDEX measures value and improves decision-making.
The award also validates IMPOWER’s wider approach to public services change and transformation. We were the first consultancy to use demand-led insights to improve outcomes for users of social care services, which both promotes independence for people and reduces costs for councils. Our unique EDGEWORK approach – which Jon has been at the forefront of developing – helps clients move beyond conventional problem-solving. We understand that public services are complex, non-linear systems, where responsibilities are distributed and where success depends on creating the right relationships across and between system boundaries. This reframing enables our clients to achieve better outcomes at lower cost.
Many congratulations to Jon on this award, as well as to Kim Carey, Judith Finlay, Adenike Tilleray and other colleagues at Ealing, and all our Valuing Care partners.
If you would like to work with Jon and the IMPOWER team, please contact us.
More information on our winning submission is available on the MCA website.