Skip to navigation Skip to main content
Geoff Hinkins

IMPOWER’s Heroes of 2019: 6 December

 

Alec Porter, Service Manager of Bradford’s Independence Advice Hub. Together with his managers and a committed team of advisers, Alec has transformed the conversations that happen when people first get in touch with the Council to talk about social care. Using a range of tools and techniques to help staff to focus on people’s strengths and assets, they have achieved a 40% increase in the number of cases resolved at the first point of contact – which has now been sustained for a year. Bringing about such a huge change can be tiring – the scale of the improvement is testament to Alec’s commitment to his staff.

Paul Swallow, Business Intelligence Lead, has also had a huge impact this year. With a cheerful manner and real determination, over the past 12 months he has helped the service to embrace a performance management approach, bringing data to life for teams. His team is now helping to ensure that from front line teams to senior management, staff have a clear understanding of their own performance and how this is contributing to the department’s overall aim of supporting people to be happy, healthy and at home. The impact he has had is a reminder of the contribution of the many teams that support staff working at the front line in adult social care.

Other relevant insight

“Do the best brains work in the same way?” – D&I at IMPOWER

I reflect on what diversity and inclusion means for IMPOWER - both internally and through our client work

November 19, 2020

The most challenging MTFS cycle in a generation – and how to get ahead of it

A response to Croydon's s114 notice and CCN's finding that only 22% of its members are confident of delivering a balanced budget

November 12, 2020

Reflections on three key sessions at NCAS Conference 2020

Reflections on the ‘Children’s Services – Funding issues’ session Guest blogpost written by Meredith Teasdale, Strategic Director – Together for…

November 9, 2020

IMPOWER INSIGHT newsletter

Sign up for the latest thinking on delivering sustainable change and better public services

No spam; unsubscribe easily at any time. Learn more in our Privacy Policy.

Close
Close