Hewitt review: the case for ‘glaziers’
Hewitt review: the case for ‘glaziers’
We are pleased to see three key themes coming through loud and clear in the Hewitt Review.
Sir David Behan, the out-going Chief Executive of the Care Quality Commission, has called for new powers for the CQC to formally rate local health and care systems. This has reignited a hot debate: how do you best set up a national system to improve health and care services that are run at a local level?
We currently have a tangled mess of support, regulation and inspection across health and care with multiple players (including CQC) inspecting health bodies and social care provider services, (and conducting the new local system reviews), as well as Ofsted inspecting children’s services departments and providers. NHS Improvement and others complicate the picture further…..and adult social care departments are different again, with their Sector Led Improvement (SLI) initiative. Ever since the local system reviews were announced, those involved in SLI have been busy thinking through what it means for them – and will now be doing so with more urgency.
I welcome the debate – it is a smart move to widen the lens to ask “what is best for health and care?”. I also fully support an improvement and support regime with more teeth. We must, however, fully understand that the way we frame (or re-frame) the question will determine the answer.
To properly answer the question about what is best, three important parameters must be considered:
In our work with 20 local systems at the health and care interface, these are issues we wrestle with every day. We believe that any new regime will need to fully acknowledge that playing a part in a successful complex system is a fundamentally different thing to running an organisation well. I agree with Sir David that, if done well, change could bring the ‘oxygen of transparency’. My fear is that if it is a botch job, it will just add to the smog of confusion.