Central government finally recognises that service design goes beyond digital…or does it?
This week the government released their new Service Standard, a framework to help devise and iterate all public-facing transactional services….
May 10, 2019
Over the last 6 months IMPOWER’s Home Truths have worked with a range of councils and CCGs. There are currently 11 areas involved in England and Scotland, covering 11 councils, 14 Clinical Commissioning Groups, nearly 5 million people and 3,400 GPs.
Each Home Truths programme has demonstrated that by improving relationships with GPs councils can measurably reduce demand for care, improve social care outcomes and save money.
A recent update on the programme showed two key themes emerging:
- A poor relationship and lack of trust between GPs and social care but a real desire to improve. 56% of GPs say the relationship with social care is poor and 92% would value closer links;
- A “perception gap” that is as important as any “provision gaps”. 46% rate reablement as poor and 59% don’t believe telecare exists in their area. It doesn’t matter how good your services are if they are not known or trusted by GPs, older people or other influencers.
If you would like anymore information on Home Truths or the latest report please contact Jeremy Cooper, Director, on 02070178030 or email jcooper@impower.co.uk.
