Consolidating the future of the NHS
Consolidating the future of the NHS
The NHS England planning guidance was published at the end of March, and the key word in the document is…
“Could we just turn this all on its head?”
This was the question Alec Porter put to his colleagues in Bradford’s Access team which started a redesign of their adult social care front door. Staff have been given more freedom and time, in order to ensure that people’s conversations with the council focus on boosting their independence – rather than on their eligibility for council services. The results are encouraging: since October 2018, the council has seen a 40% increase in signposting from their front door. Alec’s advice is to give staff the tools and support to build their skills and let them develop their own style. “The danger of just giving staff scripts is that you take away their personality,” he says.
IMPOWER recently held its fourth Shared Learning Event for adult social care professionals. It brought together 32 people from 18 different local authorities to share their experiences on managing demand at the adult social care front door. Some of the highlights are summarised below:
I left the event buzzing with ideas and feeling optimistic about the sector’s initiative. The event demonstrated that despite restricted funding, local authorities continue to seize the opportunity to reframe services away from meeting need, and towards achieving better outcomes and improving lives.
Closing the day, IMPOWER Director Ralph Cook shared how our EDGEWORK approach is helping councils to look beyond what they can control to tackle those very issues. Public service systems are complex and we need to think differently about how to boost people’s independence and manage demand across all our partners. Everything I heard at the event suggested that local authorities have a shared ambition to do just that.
If you’d like to be part of our next Shared Learning Event, please do get in touch.