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Demand-led Redesign

Using needs-led evidence to design services and approaches to early intervention and prevention models, we enable local authorities to sustainably manage demand and build family resilience.

The challenge

The demands placed on children’s services have risen continually over the last 10 years. Austerity made it harder to meet those demands, and the pandemic has since added additional challenges. However, our work has shown that much if the demand for children’s services is influenceable: it can be reduced, delayed or avoided altogether. There are real opportunities to reduce the number of children entering specialist services and to make these services more financially sustainable. This means turning away from high-cost and often low impact statutory provision and towards more impactful interventions earlier on that build resilience in families.

Our approach

We work with local authorities and their partners to understand demand for children’s services within their local setting using techniques including:

  • Demand and workflow analysis to understand the nature of demand, where it has come from, and why it has arisen.
  • Avoidable demand reviews with social workers and other professionals to understand demand, what is happening at the interfaces between organisations in the system, and where demand can be influenced.
  • Partner engagement to gain an understanding of the beliefs and behaviours present across the system.
  • Prevention spend mapping to agree the core aims and focus, and to ensure that scarce resources are targeted on the core drivers of demand.


Our approach makes it possible to influence demand in order to achieve better outcomes that save money. We co-produce an evidence base for change, then work with local authorities to co-design and importantly deliver, new and sustainable systems that are authentic to the local area and that have the confidence of the professionals and practitioners working within them.

Work with us

Get in touch if you’d like to discuss the challenges your organisation is facing.