Manchester is no stranger to pushing the boundaries with innovation in . Adult social care in Manchester is pioneering, but the challenges are stark. The city has some of the most challenging population health outcomes and inequalities in the country, and is operating against a backdrop of needing to reduce costs by c.20% (£18m) over the next three years. These challenges have been impacted by the complex effects of Covid, which are continuing to play out both locally and nationally.
IMPOWER was commissioned by Manchester City Council (MCC) and Manchester Local Care Organisation (MLCO) to identify opportunities to prevent, reduce and delay demand for long-term care, focusing on providing the right support for citizens – in the right way, at the right time. We co-designed a whole-system, sustainable transformation plan owned by social care and health colleagues. In January 2021, this work transitioned into an ambitious delivery programme: Better Outcomes, Better Lives (BOBL).
IMPOWER worked as a blended consultancy and client team, using our health and social care ‘5 Fast Forwards’ to mobilise key workstreams. Our focus is on delivery execution and delivering change through prototyped interventions – start small, iterate and scale – driven by a vision. Priority areas for year one were:
Nine months into a three-year change programme, the programme is already delivering sustainable change, receiving positive impact from frontline teams and having a positive impact on improving people’s lives. Key highlights include:
Core to embedding change at the front line has been an absolute alignment between a confident Senior Leadership Team, Heads of Service and frontline teams, working together to deliver integrated health and social care to improve outcomes for Manchester citizens.