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Ralph Cook

Director, IMPOWER

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Why the public sector would benefit from asking for help

Why the public sector would benefit from asking for help

Many community members harbour a willingness to get more involved in the lives of those around them - it just needs to be encouraged

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EDGEWORK in action –Trajectory Management in Adult Social Care

EDGEWORK in action –Trajectory Management in Adult Social…

We are proud to publish a write-up of methodology and impact related to the Bristol City Council ‘Better Lives’ programme…

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Winning at the South West ADASS annual conference

Winning at the South West ADASS annual conference

We were delighted to be asked to give one of the main presentations at the event, drawing on our seven years of experience with demand-led change.

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The long term cost of supply side savings in adult social care

The long term cost of supply side savings in adult social…

September: Back to school, back from holidays and ready to take on the second half of the financial year. Reflecting…

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The Public Sector’s (un)Digital Future (part II)

The Public Sector’s (un)Digital Future (part II)

In July IMPOWER launched a paper on ‘Digital Demand Management’. I wrote in the introducing blog about how collectively as…

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The Divine Right of Customers

The Divine Right of Customers

We’ve all heard the maxim, ‘the customer is king’. When I reflect on my many experiences as a customer I…

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