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Ralph Cook

Ralph Cook

EDGEWORK in action –Trajectory Management in Adult Social Care

We are proud to publish a write-up of methodology and impact related to the Bristol City Council ‘Better Lives’ programme…

August 9, 2018

Winning at the South West ADASS annual conference

We were delighted to be asked to give one of the main presentations at the event, drawing on our seven years of experience with demand-led change.

July 19, 2018

The long term cost of supply side savings in adult social care

September: Back to school, back from holidays and ready to take on the second half of the financial year. Reflecting…

September 1, 2016

The Public Sector’s (un)Digital Future (part II)

In July iMPOWER launched a paper on ‘Digital Demand Management’. I wrote in the introducing blog about how collectively as…

September 9, 2015

The Divine Right of Customers

We’ve all heard the maxim, ‘the customer is king’. When I reflect on my many experiences as a customer I…

December 16, 2014

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