Ralph Cook

Ralph Cook

September: Back to school, back from holidays and ready to take on the second half of the financial year. Reflecting on the discussions I’ve been having with Directors of Adult Social Care across the country, we are already seeing spiralling costs and the potential…

In July iMPOWER launched a paper on ‘Digital Demand Management’. I wrote in the introducing blog about how collectively as a sector we have failed to clearly visualise what the future of digital public services looks like. Following on from this, there are a…

The public sector wants to find its digital future. To help it on its journey there has been a lot of activity in this space for a number of years, either supported via government (GDS, LocalGovDigital, etc…) or set up independently (govcamps, hackathons, support…

We’ve all heard the maxim, ‘the customer is king’. When I reflect on my many experiences as a customer I have rarely, if at all, felt like royalty. More commonly I’m treated as a cross between a well-meaning serf and an unwelcome interloper. No,…

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