Matan Czaczkes

Matan Czaczkes

Matan joined iMPOWER in December 2014 from a role in local government.

Increasing ‘customer focus’ has made a huge difference in how public sector services are delivered. It has helped us move away from relating to citizens as dependants – ‘take what you are given and be grateful for it’. As a result, we have seen…

Most people are familiar with the term economies of scale: If you focus on doing something and do a lot of it, you can do it well and can do it cheaply. Arguably, in terms of cost savings, councils have pushed this logic to…

The other day I was trying to find a one of those care information aggregator websites for a particular borough. I knew it existed because I had been there before, I just couldn’t remember what it was called. After five minutes of fruitless searching…

Speaking to health and social care professionals I often come across a frustration at how resentful people can get when they are asked to help look after family members. Irrespective of whether such a reaction is justified, in some cases yes in others no,…

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