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Matan Czaczkes

Matan Czaczkes

Matan joined IMPOWER in December 2014 from a role in local government.

Rethinking customer relations

Increasing ‘customer focus’ has made a huge difference in how public sector services are delivered. It has helped us move…

July 27, 2016

From economies of scale to economies of scope

Most people are familiar with the term economies of scale: If you focus on doing something and do a lot…

December 1, 2015

A Thought On User Experience

The other day I was trying to find a one of those care information aggregator websites for a particular borough….

July 10, 2015

Entitlement and Government

Speaking to health and social care professionals I often come across a frustration at how resentful people can get when…

January 15, 2015


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