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Geoff Hinkins

Senior Manager, IMPOWER

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To drive better outcomes at the health and care interface, changing behaviour is key

To drive better outcomes at the health and care interface,…

Our recent North-West Learning Collaborative masterclass highlighted the need to look beyond structure and process

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3 tips for applying behavioural science to public services messages

3 tips for applying behavioural science to public services…

Behavioural science is key to shaping communications - particularly during a crisis.

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Don’t be surprised if ‘service users’ expect to use services

Don’t be surprised if ‘service users’ expect to use…

People act up (or down) to the labels applied to them by others - it's important to get the labelling right.

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IMPOWER’s Heroes of 2019: 6 December

IMPOWER’s Heroes of 2019: 6 December

Alec Porter and Paul Swallow have both had a huge impact in Bradford this year.

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‘If all you have is a hammer, everything looks like a nail’

‘If all you have is a hammer, everything looks like a…

Too often people are prescribed home care services to meet every possible need. Support needs to be tailored to individually boost independence.

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Public services thought leader, innovator or change enthusiast? Join us at an IMPOWER learning event

Public services thought leader, innovator or change…

At IMPOWER we are committed to helping local authorities deliver better public services. Our learning events convene thought leaders, innovators and enthusiasts from across the sector.

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No shortcuts to finding out how best to support carers

No shortcuts to finding out how best to support carers

Supporting carers is essential - but there is no clear national picture of 'what works' to learn from.

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3 reflections on Panorama’s ‘Crisis in Care’ series

3 reflections on Panorama’s ‘Crisis in Care’ series

3 things stood out to us, all of which resonate with our own experience of working on adult social care projects with local authorities.

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The BBC’s ‘We Are Bradford’ project: reflecting a local focus on community strengths

The BBC’s ‘We Are Bradford’ project: reflecting a…

Bradford has been in the news last week thanks to the BBC’s ‘We Are Bradford’ project – held to ‘celebrate the great things about [Bradford] which aren’t always part of the news’. The BBC takeover was visible throughout the town centre and reporters filming in many different parts of the city.

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“Could we just turn this all on its head?”

“Could we just turn this all on its head?”

IMPOWER recently held its fourth Shared Learning Event for adult social care professionals. We've summarised their experiences of managing demand at the adult social care front door.

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Adult social care staff want to manage demand, and councils should capitalise on it

Adult social care staff want to manage demand, and councils…

I've visited eight adult social care departments this year, and talked with front line staff in all of them.

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