Public services, particularly front-line public services, are complex social systems where responsibility for service delivery is distributed across organisational boundaries and where people are the key drivers of complexity. Amid the pressures on local councils and health bodies, we remain strongly optimistic about the people who work with these systems and the possibilities for reform. Our work with more than 140 councils, health bodies and other local organisations since 2000 has consistently proved that better outcomes cost less.
iMPOWER’s contribution to a fairer and more compassionate society is to increase the quality of citizens’ lives by making meaningful and measurable improvements to local public services, making the best use of the public pound, and with a particular focus on the most vulnerable in our communities.
In achieving this, we want to be the largest and most respected management consultancy working exclusively to improve local public services, and a great company to work for.
Public services can be effective, affordable and sustainable; the key is understanding complexity. Our unique approach to solving complex problems combines insight, innovation, a discovery mindset and a genuine commitment to better outcomes. It is called EDGEWORK.
EDGEWORK enables us and our clients to move beyond the conventional ways of seeing a problem. By redefining the edges of systems, we have changed behaviours, shaped public demand and improved outcomes while reducing costs.
Our team of EDGEWORK experts uses applied behavioural science, insight, creativity and a talent for building strong relationships to transform public service delivery. If you have a passion for improving public services alongside the energy and motivation to tackle some of our clients’ most difficult challenges, we’d like to hear from you.