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Don’t be surprised if ‘service users’ expect to use services

People act up (or down) to the labels applied to them by others - it's important to get the labelling right.

January 21, 2020

Valuing Care in Stockton-on-Tees: what have we learned, and where next?

'We have already achieved better outcomes for some of our young people, and we think this could save us around £4.2m a year.' Martin Gray, Director of Children's Services at Stockton Council.

January 21, 2020

Which councils are best?

Our report examines outcome productivity - the value that councils achieve for every pound that they invest

November 13, 2019

Success in Ealing: ‘we run the reports and blink at each other in amazement’

Guest blogpost on Ealing's adult social care transformation programme and their incredible 'spend per day' reduction.

January 13, 2020

James Swaffield appointed new Health Director

IMPOWER Consulting is delighted to announce the appointment of James Swaffield as Health Director. James joins IMPOWER from Gate One where he was Government and Public Sector Lead.

January 27, 2020

Adult Social Care Module

Assesses and benchmarks performance across a range of factors, with a specific focus on managing demand

EDGEWORK is IMPOWER's unique approach to solving complex problems. It is how we deliver sustainable change and better public services.

  • Quick read - , Director of Children’s Services shares insight on how #ValuingCare co… https://t.co/kfFRWuZgST ,
  • We can't let #NationalComplimentDay go by without complimenting all IMPOWER colleagues & clients we work with - we… https://t.co/8nq5mPKJmj ,
  • RT : 'If we label someone as a ‘#ServiceUser’, we shouldn’t be surprised when they expect to use services' -… https://t.co/H1E2PtVTM7 ,

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