About us Efficiency and transformation Transforming social care through personal budgets Children's services Transforming the customer experience Client side advisory iMPOWER and Alsbridge    We realise the benefits of investment and reshape services to deliver fundamental improvements to customer service quality and efficiency. iMPOWER works with councils from strategy through to implementation and benefits realisation. We have worked with many councils on this agenda whom we have supported in fundamentally improving the services they deliver to councils. Through our work in customer services iMPOWER has impacted on how services are delivered to over 20% of England's population. To read more about Transforming the Customer Experience please click here (pdf) Please email nshaw@impower.co.uk or call 020 7017 8030 for more information.   Are personal budgets the biggest threat to corporate efficiency programmes?   More information Social Care Updates   More information Register to receive email updates and information on our focus areas   More information Our mission is to work in partnership with local authorities and other public sector bodies             to help them transform both the quality and efficiency of the services they deliver