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Insights • service delivery

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Legal changes to Integrated Care Systems bring both scepticism and opportunity to local leaders

Legal changes to Integrated Care Systems bring both…

By stepping back to review what has changed, leaders will be able to identify new opportunities in integrated care systems that could deliver lasting and meaningful change for local citizens.

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Better Outcomes, Better Lives in Manchester

Better Outcomes, Better Lives in Manchester

Bernadette Enright from Manchester City Council discusses the impact of the social care improvement plan IMPOWER have been supporting in Manchester.

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Staying the course in adult social care

Staying the course in adult social care

Helping adult social care teams implement the changes they know will make a difference.

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How to make change stick – the ADKAR approach

How to make change stick – the ADKAR approach

A change management tool to enable sustainable change.

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Working at the Health and Social Care Interface

Working at the Health and Social Care Interface

Finding sustainable solutions means crossing the boundaries between organisations, people and processes, and managing the interfaces between them.

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‘If all you have is a hammer, everything looks like a nail’

‘If all you have is a hammer, everything looks like a…

Too often people are prescribed home care services to meet every possible need. Support needs to be tailored to individually boost independence.

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Central government finally recognises that service design goes beyond digital…or does it?

Central government finally recognises that service design…

While the word 'digital' has been dropped to reflect a new perspective, changes to the new Service Design Standard haven't gone far enough.

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5 reflections on NLGN’s (excellent) Annual Conference

5 reflections on NLGN’s (excellent) Annual Conference

Yesterday I attended the New Local Government Network (NLGN) Annual Conference at the Guildhall in the City of London. The venue may have been old, but the emphasis was decisively on the new.

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How to turbocharge the commissioning cycle

How to turbocharge the commissioning cycle

To date councils have mainly focused on managing demand at the front door through strengths-based conversations with clients. While this has an impact, the extent of it may be limited unless it is accompanied by a focus on commissioning the local market in a way which promotes independence.

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Social care workforce in the headlines = GOOD, politicians hiding behind Brexit = BAD

Social care workforce in the headlines = GOOD, politicians…

What social care really needs from politicians is not a Brexit response, but that they tear themselves away from Brexit long enough to tackle the bigger questions.

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Connect Well Hull – innovation in adult social care

Connect Well Hull – innovation in adult social care

I was delighted to see the launch of Connect Well Hull last week, a key part of Hull City Council’s…

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