“We do not design solutions for people, we design them with them”
There are five things to remember when applying behavioural science within public services
IMPOWER puts frontline staff at the centre of our approach to change - and it is this that makes us stand out when it comes to delivering sustainable change in organisations as complex as the NHS.
A change management tool to enable sustainable change.
Tried and tested behavioural science techniques help public sector organisations to embed a behavioural focus in their response to the coronavirus crisis.
Behavioural science is key to shaping communications - particularly during a crisis.
People act up (or down) to the labels applied to them by others - it's important to get the labelling right.
More money for local government is good news – as long as the response to it is the right one
Reflections on the Behavioural Exchange Conference
Too often people are prescribed home care services to meet every possible need. Support needs to be tailored to individually boost independence.
Using demand management and behavioural science can delay, reduce or eliminate unnecessary demand, and deliver better outcomes that cost less.
I joined the LGA’s ‘Behaviour Change’ conference this week. I was there to share our impact in Ealing through the Better Lives programme, and in particular how applied behavioural science has led to a massive 39% reduction in referrals from the front door to adult social care teams.
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