Yesterday saw the launch of the report Managing Demand: Building Future Public Services produced by the RSA in conjunction with iMPOWER, the LGA, ESRC and Collaborate.
The report argues that the shift in the citizen – state relationship is such that a significant focus on demand management as a means to reshape public services is no longer just one of many options for the future, but is in fact the most appropriate.
Jon Ainger, Diretor at iMPOWER said on the launch of the report:
“This report is timely reminder that the local state is not sustainable without a significant focus on understanding and reshaping demand for public services. Traditional models of transformation and the usual paths to savings have both been exhausted. Local public services need to get past the cultural additction to certainty and focus on making the behaviour change of staff, local partners and of the public their core business. Best practice is still to be invented; we all need to be throwing the innovation kitchen sink at trying to get this right”
For further information and to download the report please click here.