Elections are hectic times for returning officers and their teams, but purdah, uncertainty and a vote which is “all about Brexit” should not be allowed to hold up the vital work of public service reform. Whatever the outcome of the election, the wicked issues…

NHS Improvement have announced that they will expand the ‘Model Hospital’ database to include mental health, community, specialist acute and ambulance trusts. For me this raises a question about driving sustainable improvement: how helpful will simply providing further data really be, unless additional support…

The problems facing many complex public sector services, such as adult social care, are often less to do with structure or process, but rather the behaviours of staff, partners, and citizens. In lifting the lid on these complex problems, we use several approaches to…

We know we must change, we can see it is possible, now to work out how. We recently co-authored an article with Grant Thornton which explored the imperative to manage demand within children’s services through earlier intervention. Our key reference point was the learning…

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