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LB Lewisham: Housing Benefits Service Review
The London Borough of Lewisham faced a series of challenges to provide Lewisham residents with better services and better access to those services. The council’s customer services recognised and acknowledged the need to not only design services that focussed on individual’s needs and preferences, but to also ensure efficient and effective service delivery.
In order to meet these challenges, it was essential for the organisation to transform itself and for that transformation to be embraced internally and recognised externally among its residents and key stakeholders.
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LB Lewisham: Housing Benefits Service ReviewIt was good to work with a team of professionals, who not only delivered the project in less time than originally quoted, but also navigated us through a more detailed thought process than originally anticipated. I felt confident at every stage of the process.
Ralph Wilkinson, assistant director for public services, London Borough of Lewisham
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